Privacy Policy

Rayport ShopandShip Trading ("Rayport", "we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website, WhatsApp services, preorder services, delivery services, and related services.

We may collect personal information including full name, email address, phone number, delivery address, billing address, account details, order history, payment references, customer support messages, and delivery information.

We may also collect technical information such as device type, browser type, IP address, operating system, pages visited, and usage activity.

We use your information to create and manage accounts, process preorders, confirm payments, arrange delivery, provide order updates, send WhatsApp notifications, provide customer support, improve our services, prevent fraud, and comply with legal obligations.

If you provide your phone number, Rayport may send you service-related WhatsApp messages including order confirmations, payment confirmations, shipment updates, delivery updates, and customer support responses.

By providing your phone number, you agree to receive service-related communications from Rayport through WhatsApp. You may opt out of promotional communications at any time.

Payments may be processed through third-party payment providers such as Paystack and other approved payment processors. Rayport does not store full debit or credit card details on its servers. Payment providers process payment information according to their own privacy policies and security standards.

We do not sell your personal information. We may share information with trusted service providers such as payment processors, delivery partners, hosting providers, cloud service providers, logistics partners, and customer support providers only where necessary to provide our services.

We may also disclose information where required by law, regulation, legal process, fraud prevention, or to protect the rights and safety of Rayport, our customers, and the public.

We use reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no electronic system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to provide our services, complete transactions, comply with legal obligations, resolve disputes, and enforce our agreements.

You may request access to your personal information, correction of inaccurate information, deletion of your information, withdrawal of consent, or restriction of certain processing activities, subject to applicable law.

Our website may use cookies and similar technologies to improve user experience, remember preferences, analyze website usage, and improve our services. You may control cookies through your browser settings.

Our services may contain links or integrations with third-party services including Meta, WhatsApp, Paystack, Vercel, Neon, and delivery or logistics partners. We are not responsible for the privacy practices of third-party services.

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. Updates will be posted on this page with the updated date. Continued use of our services after changes means you accept the updated Privacy Policy.