Support
Track Your Order
Follow your preorder from payment confirmation through sourcing, shipping, and delivery.
Track in your account
Sign in with the same account you used at checkout to view order status, shipment updates, and delivery progress.
WhatsApp updates
Rayport sends service updates to the phone number you provided at checkout — payment confirmation, shipment movement, and delivery notifications via WhatsApp when enabled.
What you will see
- Order number and payment status
- Fulfillment stage from processing to delivered
- Shipment batch and tracking references when assigned
- Estimated arrival date updates
Order number
Your order number (e.g. RAY-20260603-ABCD) is shown on the payment confirmation screen, in your email receipt where applicable, and in My Orders after checkout. Use it when contacting support.