Refund Policy

Rayport ShopandShip Trading wants you to be confident when you preorder. This Refund Policy explains when refunds may be available and how refund requests are handled.

Refunds may be approved when an order cannot be fulfilled, a product becomes unavailable after payment, duplicate charges occur, or Rayport cancels an order.

If only part of your order cannot be fulfilled, a partial refund may be issued for the affected items.

Refunds are generally not available once an item has been sourced, shipped, or delivered, except where required by law or where the product received is materially different from what was ordered.

Change-of-mind cancellations after sourcing has begun may not qualify for a refund.

Contact Rayport support with your order number, payment reference, and reason for the request. We will review your order status and respond within a reasonable timeframe.

Approved refunds are processed back to the original payment method where possible through our payment provider.

After approval, refunds may take several business days to appear depending on your bank or mobile money provider. Hubtel and financial institutions control final settlement timing.

If you receive a damaged, defective, or incorrect item, contact us promptly with photos and your order number. We will investigate and offer a replacement, credit, or refund where appropriate.